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You are required to identify a small to medium organisation that you are familiar with. If you are not working select an organisation that you would like to work for or are interested in.
Develop a brief report for the senior management team explaining the advantages and disadvantages of the continuous improvement approaches identified in your reading.
You are required to make a recommendation to the leadership team on the approach that you believe will be most appropriate for the identified organisation to adopt to ensure that the business develops a continuous improvement culture.
Strategies for involving team members in decision-making processes
The world of work has changed in recent times. In the past, workers were controlled and directed by managers, without opportunities to influence the outcomes of their work. ‘Leave your brains at the gate because they’re not needed in this job’ captured the attitude of many in operational roles.
Continuous improvement tools and techniques belonged to the realm of management. Now workers are trained to do their own problem solving, and the focus is on the problem itself rather than the worker as the problem.
This approach encourages the exchange of ideas for improvement, which feeds a virtuous circle of increased job satisfaction, leading to increased motivation, productivity and ultimately, satisfied customers.
Common problem-solving tools for team members
A range of common TQM tools used to provide objective and systematic ways of identifying and resolving problems, improving systems and processes and building quality into them are listed in the table below.
Tools to help resolve problems and implement solutions
Analyse and resolve the problem
Implement a solution
The following you tube video from the Virtual strategist explains the SWOT analysis process
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