Use two of the decision making tools identified to determine how an organisation you are familiar with or have access to can successfully implement a continuous improvement process into the organisation.

LEADERSHIP 

Role of Leadership in an organisation

The role of leaders in implementing continuous improvement initiatives

The first thing to change when implementing continuous improvement is the behaviour of the organisation’s leaders. For many organisations, implementing continuous improvement involves changing the organisational culture – the accepted way of getting things done and making sense of the world. This is a formidable challenge for any leader.

Continuous improvement risks being seen by employees as just another management fad. Therefore, it’s essential that all levels of management endorse, support and role model continuous improvement.

Leaders must help to provide an environment that encourages success and tolerates taking risks. There is a level of organisational maturity required, where leaders are willing to hand some responsibility to workers, and where the causes of problems are examined, rather than blaming individuals.

Leaders must:

• empower employees to engage in continuous improvement – this means allowing them to take more risks, learn more skills and knowledge, grow and develop, take responsibility for their work, be creative and make decisions. (bank p. 69)
• ensure quality is incorporated in the organisation’s vision, mission and values.
• ensure responsibilities and authorities are defined and communicated within the organisation.
• make the time and resources available for all employees to be involved in quality – this includes providing development for the entire workforce in the use of quality systems and tools.
• provide incentives that recognise the efforts involved in achieving quality outcomes, and reward achievement effectively.
• role-model continuous improvement.

This is far easier said than done.

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