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To provide you with an opportunity to demonstrate your knowledge of the foundation skills, knowledge evidence and performance evidence.
Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):
The answers to the following questions will enable you to demonstrate your knowledge of:
Answer each question in as much detail as possible, considering your organisational requirements for each one.
Briefly describe what is meant by each policy and procedure.
Explain your method and why it works.
To provide you with an opportunity to develop strategies to ensure that team members are actively encouraged and supported to participate in decision-making processes, assume responsibility and exercise initiative as appropriate.
a) How do you think teams should be trained?
b) Why have you chosen this approach?
c) Do not limit yourself to the methods found in the learner guide.
decisions of the team disappears? Why?
a) Should you give your team support?
b) Why? Why not?
c) Give at least three examples and
d) What impact that they make on the team.
To provide you with an opportunity to establish systems to ensure that the organisation’s continuous improvement processes are communicated to stakeholders and develop effective mentoring and coaching processes to ensure that individuals and teams are able to implement and support the organisation`s continuous improvement processes.
Helena Estradia has been asked to check the communication system in the administrative department. Several new processes have been introduced to the department to improve and eliminate processing steps to ensure that customers’ orders are shipped faster. Part of the process requires all orders to be emailed to the picking department and for the same email to automatically be generated to the customer. The picking department needs to pick and ship the order within 24 hours. A second email should automatically be generated once the order is finalised and shipped to the customer. All emails should be processed by the administrative department.
Activities 1.4 and 1.5
To provide you with the chance to ensure that change and improvement processes meet sustainability requirements and ensure that insights and experiences from business activities are captured and accessible through knowledge management systems.
Your organisation wishes to expand its share of the market. You have noticed that your competitors have started using sustainability as part of their marketing.
To provide you with an opportunity to monitor and adjust performance strategies.
To provide you with an opportunity to establish processes to ensure that team members are informed of outcomes of continuous improvement efforts.
To provide you with an opportunity to ensure processes include recording of work team performance to assist in identifying further opportunities for improvement and consider areas identified for further improvement when undertaking future planning.
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