2.4 Prepare an example of a job descriptions, a person specification and a competency framework linked to a chosen job role i.e. customer service operative

Assessment: Human Resource

Question 1: Labour Market

Your business is looking to expand into another country. You have been asked to provide a comparison of two countries, one being the UK. 

1.1  Assess the major contemporary labour market trends in different country contexts.

1.3  Explain the significance of tight and loose labour market conditions.

Question 2: Recruitment and Selection 

Having found out about the labour market conditions from an international perspective, you have now been tasked with running a recruitment project. You are looking for a customer service team with specific skills. You are continuing to build your reputation and become an “employer of choice”.   This next part of the assessment asks you to carry out the following research: 

2.5 Explain the main legal requirements in relation to recruitment and selection

2.4 Prepare an example of a job descriptions, a person specification and a competency framework linked to a chosen job role i.e. customer service operative

2.6 Assess the strengths and weaknesses of different 2 methods of recruitment and selection

3.2 & 1.2 Discuss the strengths and weaknesses of different approaches to retaining talent and how becoming an Employer of Choice can improve the organisations position in competitive labour markets

Question 3: Talent Planning

As part of future development plans for your new team you need to provide information on ensuring future skills are met in the workplace, for this you need to provide information on the following:

• Describe the role of government, employers and trade unions in ensuring future skills needs are met. (1.4, 2.1)
• Describe the principles of effective workforce planning and the tools used in the process; provide an example of a basic succession and career development plan (2.2, 2.1)

1.4 Describe the role of government, employers and trade unions in ensuring future skills needs are met.

2.1 Describe the principles of effective workforce planning and the tools used in the process

2.2 Develop basic succession and career development plans

Question 4: Downsizing

Unfortunately, part of your business has started to struggle in the UK and is no longer making a profit. You have been tasked with working with this part of the business and organising the downsizing and restructure which has resulted in redundancies being made.
You need to:

2.3 Provide an example of how HR would contribute to the plans for downsizing an organisation

4.1 Advise organisations on good practice in the management of redundancies and retirements that complies with current legislation.

Question 5: Turnover

One of your new team members of the customer department, has been dismissed due to high absenteeism; this is classed as “involuntary turnover “. Please provide a best practice guide on dismissing this employee with regard to the law and timings.

Also as part of this process you need to provide the following information:

• Explain why people choose to leave or remain employed by organisations and the costs associated with dysfunctional employee turnover.
• Involuntary Turnover is one example of Turnover. Please describe the other types and the costs associated with dysfunctional employee turnover

3.1 Explain why people choose to leave or remain employed by organisations and the costs associated with dysfunctional employee turnover.:

4.1 Advise organisations on good practice in the management of dismissals, retirements and redundancies that complies with current legislation.